TecHook's Unmatched 12-Month Warranty
We’re so confident in our work, we include a free 12-month warranty with every device we sell, providing you with extra peace of mind.
TecHook’s 12-Month Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).
If your device shows any signs of malfunction, contact our team at hello@plug.tech with your order number to start your warranty claim. Once we receive the device, Our team will either repair the device or send you a replacement that is fully functional.
What is Covered?
- Technical defects
- Faults caused by improper workmanship or materials
What is not covered?
This limited warranty does not cover any damages due to:
- Transportation or storage
- Third-party software or unauthorized repair
- Improper use; failure to follow the product instructions or perform any preventive maintenance
- Any components added since the item was originally sold
- Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.
How to make a claim:
Visit our return portal to start your warranty claim. Contact us at hello@plug.tech with your order number if you're having issues. In order to keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any return. This helps us cover our shipping costs, and helps us maintain our incredible pricing.