Dont worry, you're not alone. This is a common issue we've seen with smaller carriers. Before you return the device, please call your carrier directly to switch the device on your account. Often times local stores dont receive commission if you dont sell you the device, and dont seem to offer much help.

Have you tried a different cable or different adapter? Before you return your device, please try a new cube or cable to see if that could be the issue. If it is, reach out to us so we can send you a working pair.ywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We're sorry to hear about this inconvenience. Please reach out to our customer support team so we can send you the proper sim tray.

This condition phone will have visible scratches, and maybe even some dents on the exterior. A case will cover up most of the imperfections. All our devices are 100% tested to be functionally good-as-new and backed with 30-Day warranty.

This cosmetic condition will have 1-2 visible scratches or nicks on the display, or frame, or back. We recommend putting a case on this device condition to make the device look like new. All our devices are 100% tested to be functionally good-as-new and backed with 30-Day warranty.

This cosmetic condition will look and feel like a brand new device. Like new devices will have no noticeable scratches on the display or frame and will function as a new device. All our devices are 100% tested to be functionally good-as-new and backed with 30-Day warranty.

Yes, if it has a hardware issue. Our team will take care of it. Just contact our support team

Yes!

TecHook's 30-Day Warranty covers any and all product defects (hardware and software), or any malfunction of the phone independent of your use (such as touch-sensitive malfunction, battery failure, pushbuttons, etc.).  

If your device shows any signs of malfunction, contact our team at hello@techook.us with your order number to start your return. Once we receive the device, we can send you a replacement that is fully functional.

To file a warranty claim, please reach out to our team directly at support.techook.tech, and explain your situation to get a prepaid return label!

This limited warranty does not cover any damages due to:

Transportation or storage

Issues caused by third-party software or unauthorized repairImproper use; failure to follow the product instructions or perform any preventive maintenance

Any components added since the item was originally sold

Normal wear and tear or external causes such as accidents, abuse, or other actions beyond our reasonable control.